Frequently Asked Questions
Products
Does the KOQOON GQ4 require an electrical connection to operate?
Yes. Although gas is the primary energy source, an electrical connection is necessary for the automatic control mechanisms, connectivity, and lighting. Any standard household outlet
will suffice.
What is the difference between Wi-Fi and Bluetooth connections between the KOQOON app and GQ4?
The Bluetooth connection allows full control and monitoring of the GQ4 grill, including temperature settings and grill modes. The Wi-Fi connection is used solely for monitoring and does not allow control.
Does the KOQOON GQ4 need to be within Wi-Fi range?
No, the KOQOON GQ4 does not need to be within Wi-Fi range. Full control and monitoring of the grill are done via Bluetooth. Wi-Fi is only used for monitoring and is not essential for operating the grill. However, if you want to monitor temperatures over longer distances, a Wi-Fi connection is ideal.
Which gas cylinders can I use with the KOQOON GQ4?
The KOQOON GQ4 operates with propane, the standard gas for grills. The GQ4's gas cylinder holder is designed to accommodate both 5kg and 11kg cylinders, covering the established standards.
Is the app required to use the KOQOON GQ4?
The KOQOON GQ4 is an outstanding grill even without the app. However, certain functionalities, such as Guided Grilling support and the display of probe temperatures, are app-exclusive for user convenience.
Can I use the pizza stone and Teppanyaki plate without the universal base frame?
The base frame ensures that the pizza stone and Teppanyaki plate are perfectly positioned with the grill’s temperature sensors, allowing the temperature control system to function optimally. It also secures the stone and plate in place and promotes air circulation within the grill. Therefore, we strongly advise against using the Teppanyaki plate and pizza stone without the frame.
Logistics
Can I order the KOQOON GQ4 over the phone?
The quickest and easiest way to order is directly through our online shop. Here, you can find all relevant information and easily enter and verify your details. If you prefer, we can also assist you by phone and guide you through the ordering process.
Can I buy the grill in a store?
We partner with a network of select retailers where you can experience the KOQOON GQ4. However, to stay as close as possible to our users, we only process purchases through our webshop.
Can I order without creating a customer account?
Yes, you can order as a “guest” without creating a customer account. However, the advantage of having a customer account is that you can view, change, or cancel your orders and details at any time.
How does shipping work?
The GQ4 is shipped as a single delivery via our logistics partner SET Spedition & Logistik GmbH. After ordering, our partner will contact you to arrange a delivery date. On the day of delivery, the shipping company will contact you again shortly before arrival.
Do I need to assemble the KOQOON GQ4 myself?
The KOQOON GQ4 is shipped pre-assembled. The only components you’ll need to insert yourself are the drip trays, drip plates, zone dividers, burners, flame plates, and grates. This can
be done in under 5 minutes without tools. We package these parts separately to reduce the grill's weight until it’s in place.
Which countries does KOQOON deliver to?
We currently deliver to Germany, Austria, and Switzerland. However, we are continually expanding our delivery area and will be adding more countries in the future. Stay updated on our website.
How much does delivery cost?
Delivery is free of charge.
How long does delivery take?
The delivery date is coordinated individually with our logistics provider, depending on when you can receive the KOQOON GQ4. Typically, delivery occurs within a few business days.
Can I ship the package to a pickup station?
Due to the size of the package, the KOQOON GQ4 cannot be shipped to a pickup station.
Who do I contact in case of a service issue?
If you need assistance with the KOQOON GQ4 or encounter a problem, please contact us directly, and we will gladly assist you. You can reach us by email at: service@koqoon.com or by phone
at: +49 7021 736646-0.
Can I return the KOQOON GQ4?
If you change your mind within the first two weeks of receiving your KOQOON GQ4 or if it needs servicing, please contact our service team. They will guide you through the return or service options.
How long is the warranty?
We offer a 24-month warranty on our KOQOON GQ4 (from the date of receipt).